Refund Policy

The short version

Take the free 24-hour trial before you buy — it costs nothing and shows you exactly how the service performs on your device and connection. If you buy and hit a technical problem we cannot fix, we refund you.

Try before you buy

Every customer can request a free trial with full access. We strongly recommend using it, because it removes almost every reason a refund is later requested: it confirms your internet speed is sufficient, that your device is compatible, and that the channels you care about are present and stable.

When we refund

You are eligible for a refund where:

• a technical fault on our side prevents you from using the service and our support team cannot resolve it within a reasonable time;
• your subscription was never activated and no service was delivered;
• you were charged twice for the same subscription, or charged an amount you did not authorise.

When we do not refund

Refunds are not available where:

• the problem is caused by your internet connection, your device, or third-party software, and the service works correctly on our side;
• you simply changed your mind after the subscription was activated and used;
• you did not like a particular channel selection or a specific programme was not available, where the channel list was described accurately;
• your account was suspended for breaching our Terms & Conditions, including sharing or reselling your login details;
• a substantial part of the subscription period has already been used.

Statutory rights

Nothing in this policy removes rights you have under consumer law where you live. If you are in the EU or UK, you normally have a 14-day right to withdraw from a distance contract; because the service is digital content delivered immediately, that right ends once activation begins with your consent, which you give when you ask us to activate your line.

How to request a refund

Message us on WhatsApp or email support@mariniosiptvtv.com with:

• your username or the WhatsApp number you ordered from;
• the date of purchase and the plan you bought;
• a clear description of the problem, the device and app you use, and a screenshot or short video if possible.

Please contact us before opening a dispute with your payment provider. Almost every issue is fixed in one conversation, and a chargeback opened while we are still helping you may result in suspension.

Our process

We investigate first: a support agent checks your line on our servers and tries to reproduce the problem. Most reported faults are resolved at this stage, often within minutes.

If the fault cannot be fixed, we offer you the choice of a replacement line, an equivalent extension of your subscription, or a refund of the unused portion.

Timing

We aim to make a decision within 3 business days of receiving all the information we need. Approved refunds are sent back through the original payment method, and how long they take to appear depends on that provider — typically a few business days.

Renewals and upgrades

Where you extend an existing line, the extension is added to your current expiry date. If you upgrade to a longer plan mid-period, we credit the unused time rather than issuing a cash refund.