Frequently Asked Questions
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Getting started
What is IPTV, exactly?
IPTV delivers live television and on-demand video over the internet instead of satellite or cable, so you can watch on the devices you already have without extra hardware.
How quickly can I start watching after I sign up?
Trial and paid access is typically sent by email within a few hours of your request, along with a short setup guide for your device.
Do I need to buy any special hardware?
No. If you already own a Smart TV, Fire Stick, Android box, phone or computer, that’s all you need. See our Installation Guide for details.
Billing & plans
What payment methods do you accept?
We accept major debit and credit cards along with common online payment methods shown at checkout.
Will I be charged automatically when my plan ends?
No. Every plan is a single payment for the term you choose. We never auto-renew or charge you without your say-so.
Can I get a refund?
Yes, within the window described in our Refund Policy. Start with a free trial if you’d rather test before paying at all.
Can I upgrade to more connections later?
Yes, contact us any time and we’ll add a connection to your existing subscription.
Technical
What internet speed do I need?
A stable connection of at least 15-25 Mbps is recommended for smooth HD viewing; faster connections help with 4K content and multiple simultaneous streams.
What if a channel buffers or drops?
Restarting the app usually reconnects you to the nearest healthy stream. If it keeps happening, contact support, we monitor channel health continuously.
Can I watch on two devices at the same time?
Each connection supports one active stream at a time. Add an extra connection to your plan if you need simultaneous viewing on two devices.